To ensure that your package is delivered correctly and that you receive it within the time frame we advertise, please ensure that your address is entered correctly and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers and route information (if applicable) is essential to ensure timely delivery. We assume no responsibility for lost, misplaced or misdelivered shipments if the address provided is incorrect or entered incorrectly at the time of purchase.
Delay of treatment :
All orders are subject to a separate processing time, except for the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the carrier. The order processing and shipping time is 48/72 hours.
Please note that orders can take 5 to 10 working days for United Kingdom, Germany, France, Belgium, Spain, Switzerland and all of Europe from the date of dispatch.
For the United states delivery time can take 7 to 12 working days
For the Australia, New Zealand delivery time can take 7 to 12 working days
For the Canada delivery time can take 9 to 15 working days
When your order has been shipped, you will receive an email with tracking information. You also have the possibility to follow the status of your order on our website in the "Order follow-up" section.
Where do you deliver?
We deliver everywhere in Europe. Secure home delivery anywhere in Europe.
How much is shipping ?
Delivery costs vary from country to country and depending on the type of delivery selected. For example, delivery with tracking is free in Metropolitan France, Belgium and all of Europe.