Kit starter Matcha

Return and Refund Policies 

• At acacuss.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
• We kindly ask you to return the products in their original packaging.
• All returned products will be fully refunded as long as they have not been used or damaged.
• If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
• During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
• However, please refrain from excessive testing beyond what is necessary.
• If the product loses value due to excessive handling, we may reduce the refund amount.
• If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
• Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@acacuss.com, you will receive an email within 48 business hours with the return address or a return label.
• If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
• In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
•  For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
• The refund will be processed promptly and without any additional charges.
• We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
• You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
• To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.

Do you have restocking fees?

No, the return at acacuss.com is free, according to the aforementioned conditions, there is no supply charge.

Order Cancellation: 

To cancel an order, please contact us immediately after the purchase by email at info@acacuss.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.

Exchanges:

The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.

Return and refund procedure

To receive a refund for the returned product, please follow the step-by-step procedure below:

Step 1. Inform acacuss.com  by email, sending your return request to info@acacuss.com must include the following information: the order number, the product reference, and the reason for the return. 

Step 2. Process the return request.  Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned. 

Step 3. Return of your product.  You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.

Step 4. The refund term is within 10 days. acacuss.com  will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract. 

The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@acacuss.com.

1. Bulk order ?

If you would like to order in bulk, email our team at info@acacuss.com

Acacuss is committed to providing exceptional service and exquisite products for your home. If you have any other questions or need further assistance, please do not hesitate to contact our customer support team.

2. How can I place an order on Acacuss?

Placing an order on Acacuss is easy and convenient:

Browse our website and explore the diverse range of home decor and tea sets.

Select the items you wish to purchase and add them to your shopping cart.

Proceed to the secure checkout process, where you can enter your shipping address and payment details to complete the order.

3. What payment methods do you accept?

We accept a variety of payment methods to ensure a smooth shopping experience. You can pay for your purchases using major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.

4. Do you offer international shipping?

Yes, Acacuss offers international shipping to various countries. During the checkout process, you can select your country, and the applicable shipping fees and estimated delivery times will be provided.

5. What are the shipping options and delivery times?

Shipping is FREE The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.

6. Can I track my order?

Absolutely! Once your order is dispatched, we will send you a tracking number via email. You can use this number to track the status and location of your package until it arrives at your doorstep.

7. What is your return policy?

We want you to love every purchase from Acacuss. If, for any reason, you are not entirely satisfied with your order, you may initiate a return within 30 days of receiving the package. Please ensure the item is unused, in its original condition, and with all tags intact. Refer to our Returns and Refunds page for detailed instructions on the return process.

8. How do I contact customer support?

Our dedicated customer support team is here to assist you with any questions or concerns. You can reach us through the following channels:

Email: info@acacuss.com

Live Chat: Available on our website during business hours.

9. Are there any promotions or discounts available?

At Acacuss, we frequently offer promotions and discounts on our products. To stay updated on the latest deals and special offers, subscribe to our newsletter and follow us on social media.

10. Do you offer personalised or customised items?

Currently, we do not offer personalised or customised items. However, we continuously expand our product range, and we appreciate your valuable feedback and suggestions.