FAQ's
Shopping Information
How much is shipping and how long will it take?
Shipping is free for all products.
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The estimated delivery date is indicated for each product. Delivery times depend on the handling time and transport time of each product. Handling and transport days refer to business days, excluding weekends and holidays.
*Same day refers to orders placed before 2:00 p.m. GMT. For orders placed later, the departure and delivery will be made on the next business day.
* Delivery dates are purely estimated and may vary depending on the logistics companies.
Do you offer international shipping?
Yes, Acacuss offers international shipping to various countries. During the checkout process, you can select your country, and the applicable shipping fees and estimated delivery times will be provided.
Can I track my order?
Absolutely! Once your order is dispatched, we will send you a tracking number via email. You can use this number to track the status and location of your package until it arrives at your doorstep.
Payment Information
What payment methods do you accept?
We accept a variety of payment methods to ensure a smooth shopping experience. You can pay for your purchases using major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
Do you accept payment on delivery orders?
No, we only accept online paymen
My order was cancelled, yet i did not get refunded
Refunds can sometimes take up to 3 business days to be reflected in your account.
Order Returns
What is your return policy?
We want you to love every purchase from Acacuss. If, for any reason, you are not entirely satisfied with your order, you may initiate a return within 30 days of receiving the package. Please ensure the item is unused, in its original condition, and with all tags intact. Refer to our Returns and Refunds page for detailed instructions on the return process.
Do you acaccept exchanges?
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Do you have restocking fees?
No, the return at acacuss.com is free, according to the aforementioned conditions, there is no supply charge.
How to return a product?
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform acacuss.com by email, sending your return request to info@acacuss.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. acacuss.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@acacuss.com.
How to cancel my order?
To cancel an order, please contact us immediately after the purchase by email at info@acacuss.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Please be aware that if the order is canceled at the customer's request, a 5% payment processing fee will not be refunded.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.