30/50pcs Wooden Candle Wick Set With Clip Base Smokeless Candle Wicks for DIY Paraffin Candle Jar Making Candle Making Supplies
30/50pcs Wooden Candle Wick Set With Clip Base Smokeless Candle Wicks for DIY Paraffin Candle Jar Making Candle Making Supplies
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Let customers speak for us
Top packaging. fast delivery and absolutely top quality. I hope there will be other figures.
This beautiful, it is ceramic, it has very beautiful colors. Just order another equal to give away🥰
Arrived faster than expected, arrived in good condition, it works very well is relaxing, very aesthetic.
Perfect, exactly the same as in the photo, very vivid colors. Very good seller, I recommend without hesitation
The head is not 100% rigid, but the product is good, it seems to be a very resistant plastic
I ordered it on January 24 and it arrived on February 19, it was still in the approximate delivery range. As you can see, the box arrived in bad condition, but I don't know it damaged the crystal ball or the base. I tried it and it's great, I'll try it on the night and see how it looks.
Delivered in 11 days. On the viglyad that dot-the Duge yaksla rich, Yak will be in the robot hour. My daughter.
Great! She's lighting up very well. Too good because it goes to the ceiling.
Arrived in a bad condition but nothing harm the mug, i really like it, looking great and very useful
Well done, but you have to stay in some high bookcase type location, if you don't look like you look at the floor!
Great value for money👍, it matches the picture, the appearance of pure copper is quite good, it's worth giving as a gift
Everything is fine, I'm happy with the goods. Incense is not included
just as listed, everything intact. I was happy the tray came as well, was not sure. I am so happy, arrived on time as well.
All super good, good packaging fast shipping and product according to specific announcement, thanks.
30/50pcs Wooden Candle Wick Set With Clip Base Smokeless Candle Wicks for DIY Paraffin Candle Jar Making Candle Making Supplies
Please note before buying:
Our wicks are made of high-quality cherry wood, the quality of the products can be assured, if you encounter any quality problems, you can contact us at any time, we have very professional after-sales to help you deal with any problems.
If you are having problems with the wick not burning:
When using and lighting the wick for the first time, since the wax liquid is not completely melted, and there is no accumulation of wax liquid in the wick, it is easy to be extinguished. You can try lighting it two or three times and the wick will burn normally. Or you can melt some of the wax liquid with fire on the first light, which will also make the wick burn properly.
Most importantly, you need to make sure that the wax you use is not a low-quality product.
Instructions for use:
If the common industrial paraffin on the market is used, 1 piece of wood core + 1 metal base can fully burn the wood core;
If you choose natural soy wax, that is, 100% soy wax, without any combustion-supporting formula, please insert the 2 wood cores into the iron frame together to use!
Tips:
The flame of one wick is relatively small and the burning speed is the slowest, so that the essence in the wax liquid slowly fills the whole room, which can create a good atmosphere in the room and give you a romantic and warm candlelight experience.
When two wicks are used together, the burning speed is fast and the flame is moderate.
When three wicks are used together, the flame is bright and stable, and the wax liquid burns fast.
Return and Refund Policies
- At acacuss.com, we have a hassle-free return policy. You can return your items within 30 days from the delivery date of your order for any reason.
- We kindly ask you to return the products in their original packaging.
- All returned products will be fully refunded as long as they have not been used or damaged.
- If any item is damaged during the return due to insufficient packaging, we may offer a partial refund at our discretion.
- During the return period, you are allowed to open the packaging and test the product, just like you would in a regular store, to ensure it functions correctly.
- However, please refrain from excessive testing beyond what is necessary.
- If the product loses value due to excessive handling, we may reduce the refund amount.
- If you do not want a sealed package, it is best to leave the packaging intact as much as possible and properly reseal it.
- Opening a sealed package will make it difficult for us to accept the return. Once you have filled out and submitted the return request to our email at info@acacuss.com, you will receive an email within 48 business hours with the return address or a return label.
- If you received a product in poor condition or with a factory defect return is Free, you only need to download and print the label.
- In the case of voluntary returns (such as purchasing the wrong product, it doesn't fit, or you simply changed your mind), you are responsible for the logistics and cost of the return shipping.
- For your refund, we will use the same payment method you used for the initial transaction unless you explicitly agree otherwise.
- The refund will be processed promptly and without any additional charges.
- We may withhold the refund until we receive the returned goods or until you provide proof of return, whichever happens first.
- You have 30 calendar days from the delivery date to return a product and receive a refund for the amount paid.
- To meet the deadline, simply send your communication regarding the exercise of your right to return before the expiration of the 30-day period.
Do you have restocking fees?
No, the return at acacuss.com is free, according to the aforementioned conditions, there is no supply charge.
Order Cancellation:
To cancel an order, please contact us immediately after the purchase by email at info@acacuss.com, indicating your request for cancellation (please note that you have a maximum of 3 hours from the time of purchase to request a cancellation). The refund will be issued using the same payment method. Once the package has been shipped, the order cannot be canceled.
Exchanges:
The most efficient way to obtain the desired item is to initiate a return for the item you currently have. Once the return is accepted, you can then proceed to make a separate purchase for the new item.
Return and refund procedure
To receive a refund for the returned product, please follow the step-by-step procedure below:
Step 1. Inform acacuss.com by email, sending your return request to info@acacuss.com must include the following information: the order number, the product reference, and the reason for the return.
Step 2. Process the return request. Once the return request has been sent, our returns department staff will contact you within a maximum period of 2 working days and will provide you with the return address or a return logistics label, if the case is by the points, previously mentioned.
Step 3. Return of your product. You must return the product without undue delay, taking into account the times indicated in this case, within 30 days, from the day you receive the order.
Step 4. The refund term is within 10 days. acacuss.com will refund all payments received from you, without undue delay and, in any case, no later than 10 days from the day you informed us of your decision to terminate the contract.
The issued refund should appear in the payment method you used within 2-3 business days. If you have not received your refund within 2-3 business days, please check your bank account again. Contact your bank or credit card company. It may take a while before the refund is officially released. If you have done all this and still have not received your refund, please contact us at info@acacuss.com.